Ignite Realtime: Users not mapping in 3.6.1 setup ...

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9 Replies Last post: Nov 20, 2008 1:03 PM by Todd Getz

Patrick Lyon

9 posts since
Jul 30, 2008

Currently Being Moderated

Nov 20, 2008 10:35 AM

Users not mapping in 3.6.1 setup

I had version 3.5.2 on a dev server a few months ago and had successfully implemented openfire, MySQL, and Spark 2.5.8. I had zero issues. That dev server is now gone, and I am installing everything on a new server running the same OS (Windows Server 2003 R2).

I am now going through the LDAP setup in openfire, and I am using the same connection settings, user mappings, and group mappings and it just cannot find my users within my ou. Why not? Nothing I try works. Help!

Todd Getz

2,691 posts since
Apr 2, 2007

Currently Being Moderated

Nov 20, 2008 11:19 AM

in response to: Patrick Lyon

Re: Users not mapping in 3.6.1 setup

You need to provide more specifics than that. What is your BaseDN structure? What is your AD LDAP OU structure for users? etc.

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Patrick Lyon

9 posts since
Jul 30, 2008

Currently Being Moderated

Nov 20, 2008 11:31 AM

in response to: Todd Getz

Re: Users not mapping in 3.6.1 setup

OK. Our domain is ewns.drs.master, our users are not in the Users container, they are in an OU called springfield and an OU within springfield called admin.

So, Port is 389 and my Base DN is: ou=springfield;dc=ewns,dc=drs,dc=master

and my Administrator DN is: cn=Administrator,cn=users,dc=ewns,dc=drs,dc=master

This is exactly how I had it before and it worked like a champ (and nothing has changed in AD since). You click Test Settings and it is a success and continue to the User Mapping page. This is where I use all defaults but I cannot remember if I made any changes here on the prior version. Clicking Test Settings on this page produces the error: "No users were found using the specified configuration. Try changing the base DN, user filter or username field."

Any advice?

Thanks,

Patrick

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Todd Getz

2,691 posts since
Apr 2, 2007

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Nov 20, 2008 12:20 PM

in response to: Patrick Lyon

Re: Users not mapping in 3.6.1 setup

can you provide a snapshot of the user mapping screen? expand it as much as possible.

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Patrick Lyon

9 posts since
Jul 30, 2008

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Nov 20, 2008 12:29 PM

in response to: Todd Getz

Re: Users not mapping in 3.6.1 setup

I sure can - here it is:

cid:image004.jpg@01C94B24.B2F55C20

cid:image005.jpg@01C94B24.B2F55C20

I click on Test Settings and get the following error message:

cid:image006.jpg@01C94B24.B2F55C20

Attachments:

image004.jpg (54.6 K)
image005.jpg (51.6 K)
image006.jpg (54.5 K)

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Todd Getz

2,691 posts since
Apr 2, 2007

Currently Being Moderated

Nov 20, 2008 12:34 PM

in response to: Patrick Lyon

Re: Users not mapping in 3.6.1 setup

That is odd because everything is correct there. Sorry to annoy but please post screenshots of each step. Unless this broke with the latest release there is something truely wrong here.

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Patrick Lyon

9 posts since
Jul 30, 2008

Currently Being Moderated

Nov 20, 2008 12:48 PM

in response to: Todd Getz

Re: Users not mapping in 3.6.1 setup

Hopefully, you won’t need ALL of the screen prints going back to Language Selection.

cid:image001.jpg@01C94B27.63CB85E0

cid:image002.jpg@01C94B27.63CB85E0

cid:image003.jpg@01C94B27.63CB85E0

cid:image004.jpg@01C94B27.63CB85E0

Attachments:

image001.jpg (43.8 K)
image002.jpg (44.5 K)
image003.jpg (39.5 K)
image004.jpg (44.6 K)

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Todd Getz

2,691 posts since
Apr 2, 2007

Currently Being Moderated

Nov 20, 2008 1:03 PM

in response to: Patrick Lyon

Re: Users not mapping in 3.6.1 setup

in screenshot 2 get rid of the semicolon in the baseDN, replace with a comma. replacing your host with just your domain (ewns.drs.master) instead of specific server names will make it more dynamic. It will alway use what ever domain controller is available if one goes offline.

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Patrick Lyon

9 posts since
Jul 30, 2008

Currently Being Moderated

Nov 20, 2008 1:47 PM

in response to: Todd Getz

Re: Users not mapping in 3.6.1 setup

That DID IT!!!

Thanks again for your help...you can have ALL of the points!!!

Patrick

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Korey Klier

2 posts since
Dec 18, 2007

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Nov 20, 2008 12:40 PM

in response to: Patrick Lyon

Re: Users not mapping in 3.6.1 setup

I see the same thing, but using openldap. I know the base setup is correct. Also, when I go to Users/Groups I get the following:

HTTP ERROR: 500

Illegal JID: _amnecel

RequestURI=/user-summary.jsp

Caused by:

java.lang.IllegalArgumentException: Illegal JID: _amnecel
 at org.xmpp.packet.JID.init(JID.java:396)
 at org.xmpp.packet.JID.(JID.java:231)
 at org.jivesoftware.openfire.ldap.LdapUserProvider.loadUser(LdapUserProvider.java: 71)
 at org.jivesoftware.openfire.user.UserManager.getUser(UserManager.java:213)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.getNextElement(UserC ollection.java:95)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.hasNext(UserCollecti on.java:58)
 at org.jivesoftware.openfire.admin.user_002dsummary_jsp._jspService(user_002dsumma ry_jsp.java:234)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
 at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
 at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
 at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:42)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
 at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
 at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
 at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
 at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
 at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
 at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
 at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
 at org.mortbay.jetty.Server.handle(Server.java:324)
 at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
 at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)
 at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
 at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
 at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
 at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
 at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)
Caused by: org.jivesoftware.stringprep.IDNAException: Contains non-LDH characters.
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:106)
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:53)
 at org.xmpp.packet.JID.init(JID.java:367)
 ... 37 more

Caused by:

org.jivesoftware.stringprep.IDNAException: Contains non-LDH characters.
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:106)
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:53)
 at org.xmpp.packet.JID.init(JID.java:367)
 at org.xmpp.packet.JID.(JID.java:231)
 at org.jivesoftware.openfire.ldap.LdapUserProvider.loadUser(LdapUserProvider.java: 71)
 at org.jivesoftware.openfire.user.UserManager.getUser(UserManager.java:213)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.getNextElement(UserC ollection.java:95)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.hasNext(UserCollecti on.java:58)
 at org.jivesoftware.openfire.admin.user_002dsummary_jsp._jspService(user_002dsumma ry_jsp.java:234)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
 at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
 at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
 at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:42)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
 at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
 at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
 at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
 at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
 at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
 at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
 at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
 at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
 at org.mortbay.jetty.Server.handle(Server.java:324)
 at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
 at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)
 at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
 at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
 at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
 at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
 at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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This Question is Answered

Nov 20, 2008 10:35 AM

Users not mapping in 3.6.1 setup

HTTP ERROR: 500

Caused by:

Caused by:

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